The City of McKinney is still going through the first couple of iterations for their strategic plan.
The City Council, with the support of the City Manager, defined the 6 Strategic Goals that were going to drive the City’s efforts for the fiscal year.
For each goal a set of Strategies were created to establish the actions needed to achieve them.
All that information was exposed on a website within the City’s portal that’s where the process stopped.
There was no buy-in or active participation from the different departments that actually deliver or help in delivering the services to the citizens. There was also no follow through from anybody either.
The City then chose an application to enable performance management and be able to monitor Key Performance Indicators, but the software was not flexible enough to adapt it to the performance measures wanted to track. The software had a fixed set of elements that could be used and no room to add their own.